Refund Policy

Fair and transparent refund terms for your peace of mind

Last Updated: January 8, 2025

1. Overview

At DKS Online, we want you to be completely satisfied with your learning experience. This Refund Policy outlines the terms and conditions under which refunds may be granted for course purchases on our platform.

We believe in the quality of our courses and want to ensure you have adequate time to explore and evaluate your purchase. Please read this policy carefully before making a purchase.

2. Refund Eligibility Period

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all course purchases. You may request a full refund within 30 days of your original purchase date, provided you meet the eligibility criteria outlined below.

Important: The 30-day period begins from the date of purchase, not from when you first access the course.

3. Refund Eligibility Criteria

You Are Eligible for a Refund If:

  • You request the refund within 30 days of purchase
  • You have consumed less than 30% of the course content
  • You have not downloaded more than 30% of the course materials
  • You have not completed the final quiz or project
  • You have not received a completion certificate
  • The course has a technical issue that prevents you from accessing content
  • The course content significantly differs from what was advertised

You Are NOT Eligible for a Refund If:

  • More than 30 days have passed since your purchase
  • You have completed more than 30% of the course content
  • You have received a completion certificate
  • You have downloaded the majority of course materials
  • You purchased the course using a promotional discount of 80% or more
  • You have violated our Terms of Service
  • You simply changed your mind without a valid reason

4. Refund Process

To request a refund, please follow these steps:

Step 1: Contact Support

Email our support team at refunds@dksclass.online with your refund request. Include your order number, purchase date, and reason for refund.

Step 2: Provide Required Information

Include the following in your refund request:

  • Full name and email address used for purchase
  • Course name and purchase date
  • Order/Transaction ID from Razorpay
  • Detailed reason for requesting refund
  • Screenshots if reporting technical issues
Step 3: Review Process

Our team will review your request within 2-3 business days. We may ask for additional information or clarification during this process.

Step 4: Refund Processing

If approved, refunds will be processed within 5-7 business days to your original payment method. You will receive a confirmation email once the refund is initiated.

5. Refund Methods and Timeline

5.1 Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

  • Credit/Debit Cards: Refunded to the original card
  • Net Banking: Refunded to the source bank account
  • UPI: Refunded to the linked bank account
  • Digital Wallets: Refunded to the original wallet

5.2 Processing Timeline

  • Request Review: 2-3 business days
  • Refund Processing: 5-7 business days after approval
  • Bank Processing: Additional 3-5 business days (depends on your bank)

Note: Total refund time may take up to 15 business days depending on your bank's processing time.

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

  • If you have consumed between 30-50% of the course content
  • For technical issues that affected part of your learning experience
  • If only certain modules of a course had issues
  • Based on the circumstances and our discretionary review

7. Course Bundle Refunds

For course bundles or multiple course purchases:

  • Individual courses within a bundle may be refunded if they meet eligibility criteria
  • Bundle discounts will be recalculated if partial refunds are issued
  • Promotional pricing may affect refund amounts
  • Each course in the bundle is evaluated separately for refund eligibility

8. Technical Issues and Course Quality

8.1 Technical Problems

If you experience technical issues that prevent access to course content:

  • Contact our technical support team immediately
  • We will work to resolve technical issues within 48 hours
  • If issues cannot be resolved, a full refund will be provided
  • Technical issues do not include user device or internet connectivity problems

8.2 Course Quality Concerns

If course content significantly differs from what was advertised:

  • Provide specific details about the discrepancies
  • Include screenshots or examples where applicable
  • We will review and may offer course improvements or refunds

9. Special Circumstances

9.1 Medical or Emergency Situations

We understand that unexpected circumstances may prevent you from completing a course. In cases of serious medical issues or family emergencies, please contact us with documentation. We will review such cases individually and may offer:

  • Extended access to course materials
  • Course transfer to a later date
  • Special consideration for refund requests

9.2 Duplicate Purchases

If you accidentally purchase the same course multiple times, contact us immediately. Duplicate purchases will be refunded in full regardless of the 30-day period.

10. Gift Purchases

For courses purchased as gifts:

  • The purchaser must request the refund, not the recipient
  • Same eligibility criteria apply based on recipient's usage
  • Gift certificates have a 1-year validity period
  • Unused gift certificates may be refunded within the validity period

11. Corporate and Bulk Purchases

Corporate and bulk purchases (5+ courses) have separate refund terms. Please contact our enterprise team at enterprise@dksclass.online for specific terms and conditions.

12. Refund Abuse Policy

We reserve the right to refuse refunds to users who abuse our refund policy, including:

  • Repeatedly purchasing and requesting refunds for courses
  • Downloading entire course content before requesting refunds
  • Providing false information in refund requests
  • Attempting to access course content after receiving a refund

13. Course Access After Refund

Once a refund is processed:

  • Your access to the course will be immediately revoked
  • You will not be able to access any downloaded materials
  • Any certificates earned will be invalidated
  • Course progress and data will be permanently deleted

14. Contact Information for Refunds

Refund Support Team

For all refund-related inquiries, please contact our dedicated refund support team:

  • Email: refunds@dksclass.online
  • Phone: +91 (xxx) xxx-xxxx
  • Hours: Monday-Friday, 9:00 AM - 6:00 PM IST

Refund Request Template:
Subject: Refund Request - [Course Name] - [Order ID]
Include: Purchase date, reason for refund, transaction ID

15. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email to all users.

This policy applies to all purchases made after the effective date. Purchases made before policy updates will be governed by the policy in effect at the time of purchase.

Questions About This Policy?

If you have any questions about our Refund Policy, please don't hesitate to reach out:

  • General Questions: support@dksclass.online
  • Legal Questions: legal@dksclass.online

We're committed to providing excellent customer service and will work with you to resolve any concerns.