Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
1. Introduction
DKS Online ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online learning platform and related services (the "Service").
By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
2. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when:
- Creating an account (name, email, password)
- Enrolling in courses
- Making payments (billing information)
- Contacting customer support
- Participating in surveys or promotional activities
Usage Information
We automatically collect information about your interaction with our Service:
- Course progress and completion status
- Quiz scores and assessment results
- Time spent on courses and materials
- Device information (browser type, operating system)
- IP address and location data
- Pages visited and features used
Payment Information
When you make a purchase, we collect:
- Billing address and payment method details
- Transaction history and invoice information
- Note: Credit card details are processed securely by Razorpay and not stored on our servers
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Service Provision
- Create and manage your account
- Provide access to purchased courses
- Track your learning progress
- Generate certificates upon course completion
- Process payments and maintain transaction records
3.2 Communication
- Send course updates and announcements
- Respond to your inquiries and support requests
- Send promotional emails (with your consent)
- Notify you about new courses and features
3.3 Improvement and Analytics
- Analyze usage patterns to improve our Service
- Personalize your learning experience
- Develop new courses and features
- Ensure platform security and prevent fraud
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We work with trusted third-party service providers who assist us in operating our platform:
- Razorpay: Payment processing and transaction management
- Cloud Hosting: Secure data storage and platform hosting
- Email Services: Course communications and notifications
- Analytics Tools: Platform usage analysis and improvement
4.2 Legal Requirements
We may disclose your information if required by law or in good faith belief that such action is necessary to:
- Comply with legal obligations or court orders
- Protect and defend our rights and property
- Investigate potential violations of our Terms of Service
- Protect the safety of users or the general public
5. Data Security
Security Measures
We implement comprehensive security measures to protect your personal information:
- Encryption: All data transmission is encrypted using SSL/TLS
- Secure Storage: Personal data is stored on secure, encrypted databases
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Audits: Periodic security assessments and vulnerability testing
- Payment Security: PCI-compliant payment processing through Razorpay
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to implement industry-standard security practices.
6. Your Privacy Rights
You have the following rights regarding your personal information:
6.1 Access and Update
- View and update your profile information at any time
- Request a copy of the personal data we hold about you
- Correct any inaccurate or incomplete information
6.2 Data Portability
- Download your course progress and completion data
- Export your certificates and achievements
- Request transfer of your data in a machine-readable format
6.3 Deletion and Withdrawal
- Delete your account and associated personal data
- Opt-out of promotional communications
- Withdraw consent for data processing (where applicable)
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
7.1 Types of Cookies
- Essential Cookies: Required for basic platform functionality
- Analytics Cookies: Help us understand how you use our platform
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Deliver relevant content and advertisements
7.2 Cookie Management
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.
9. Data Retention
We retain your personal information for as long as necessary to:
- Provide you with our Service and support
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our Service and develop new features
Course progress and completion data are retained indefinitely to maintain your educational records and certificate validity. You may request deletion of your account and personal data at any time.
10. Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided personal information, please contact us so we can delete such information.
11. Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will:
- Post the updated Privacy Policy on this page
- Update the "Last Updated" date
- Notify you via email of significant changes
- Provide prominent notice on our platform
Your continued use of our Service after any modifications constitutes acceptance of the updated Privacy Policy.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team:
- Email: privacy@dksclass.online
- Phone: +91 (xxx) xxx-xxxx
- Address: [Your Business Address]
We will respond to your privacy-related inquiries within 30 days of receipt.